Privacy Statement

We are committed to protecting your privacy during your visits to our website and recognise our responsibility to hold your information securely and confidentially. By using this website you give your consent to the data practices described in this policy.


The Information We Collect
From time to time, as you use this website, we may collect, store and use the following kinds of personal data:

  1. information about your computer and about your visits to and use of this website including your IP address, geographical location, browser type and version, operating system, screen resolution, referral source, length of visit and number of page viewed.
  2. information relating to any transactions carried out between you and us in relation to this website
  3. information that you provide to us for the purpose of registering with us.
  4. information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters.
  5. information that you provide to us for the purpose of investigation under the ABFA Code.
  6. any other information that you choose to send to us.

Use and Disclosure of Information - General
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.


We may use your personal information to:

  1. administer the website
  2. improve your browsing experience by personalising the website
  3. enable your use of the services available on the website
  4. send you general commercial communications
  5. send you email notifications which you have specifically requested
  6. send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email or similar technology.
  7. deal with enquiries and complaints made by or about you relating to the website.
  8. deal with enquiries and complaints made by or about you relating to services from our members.
  9. personal data will be used to create anonymised reports, which may be shared with ABFA Members, the general public, and other external bodies (for example, trade bodies), but these reports will not contain any information which identifies any individual; and
  10. personal data may be shared with relevant statutory bodies to enable ABFA to comply with its statutory legal obligations, or if the personal data is shared with a statutory body to satisfy other legitimate interests (for example, to enable ABFA and OS to consider properly the regulatory issues relevant to the complaint) then the privacy policy should set out those legitimate interests.
  11. Where you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the license you grant to us.
  12. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

Use and Disclosure of Information – Complaints Process

  1. when the customer submits a complaint, any personal data submitted may be processed by ABFA in order to investigate and resolve the complaint;
  2. ABFA may collect further personal data about the complainant when it contacts the relevant ABFA Member to obtain the ABFA Member’s account of the complaint, which will be processed by ABFA for the purposes of resolving the complaint;
  3. the personal data will be shared with the Ombudsman Service Ltd (OS), a not-for-profit provider of independent and impartial dispute resolution services, and that, as OS is independent of the ABFA, it will process the personal data as a data controller, and in accordance with its own privacy policy which is available at http://www.ombudsman-services.org/privacy-policy.html;
  4. personal data relating to the complaint (including any proposals and final decisions of the OS) is also shared with: (i) the Professional Standards Council (“PSC”) a body comprised of members independent of the asset based finance industry; and (ii) the ABFA Executive (a committee elected annually by ABFA Members who represent a cross section of the ABFA Member companies), and both bodies will consider issues emerging from the complaints system and make recommendations on actions to improve the industry (please let us know if they are processing the personal data for any other purposes);
  5. personal data will be used to create anonymised reports, which may be shared with ABFA Members, the general public, and other external bodies (for example, trade bodies), but these reports will not contain any information which identifies any individual; and
  6. personal data may be shared with relevant statutory bodies to enable ABFA to comply with its statutory legal obligations, or if the personal data is shared with a statutory body to satisfy other legitimate interests (for example, to enable ABFA and OS to consider properly the regulatory issues relevant to the complaint) then the privacy policy should set out those legitimate interests.

Cookies
Our cookie policy can be viewed by clicking here

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

UK Finance (Previously The Asset Based Finance Association)
5th Floor
One Angel Court
30 Throgmorton Street
London
EC2R 7HJ

email: abfadmin@ukfinance.org.uk
phone: +44 (0)20 7706 3333

Data Controller
The data controller responsible for our website is ASSET BASED FINANCE ASSOCIATION.
Our data protection registration number is Z9296057