The Professional Standards Council (PSC)

The Professional Standards Council (PSC) oversees the ABFA Code, Guidance and independent Complaints Process, ensuring that they are up to date and effective. The PSC is also charged with making appropriate recommendations to protect and enhance the reputation of the industry.

Complementing the Code, the Complaints Process provides an independent mechanism available to clients who believe they have been treated unfairly by a Member of the ABFA.

The PSC is independent of the ABFA and is chaired by Lucy Armstrong who is independent of the industry as are the majority of the members of the body.

The Council and their biographies are below:

Lucy Armstrong Margaret Bloom Peter Cadman
Lucy Armstrong Margaret Bloom Peter Cadman
Paul Pagliari
Paul Pagliari Chris Hawes Maurice Craft


Minutes of PSC Meetings
Ombudsman Services Annual Report
Frequently Asked Questions