From 1 July 2017 The ABFA will be integrated into a new trade association, UK Finance.

UK Finance represents around 300 firms in the UK providing credit, banking, markets and payment-related services. In addition to those of the ABFA, the new organisation takes on most of the activities previously carried out by the British Bankers’ Association, the Council of Mortgage Lenders, Finance Fraud Action UK, Payments UK and the UK Cards Association. Please go to www.ukfinance.org.uk for wider content and updates from UK Finance.

Material published by the ABFA prior to 1 July 2017 is still available on this website and Members can still log in here to access Member only content. All ABFA contact details are still valid for the time-being and staff can also be contacted on their new email addresses: [email protected].

ABFA is committed to the representation and education of its Members that provide Factoring, Invoice Discounting and Asset Based Lending to UK and Irish businesses.

NAVIGATION

Account Management

Location	Northamptonshire	Duration	2 days
Start Date	10/10/2017	End Date	11/10/2017
Prices	£525 + VAT Members/Affiliates or £795 + VAT Non-Members

Overview

Designed for existing Client Managers and those involved in monitoring and managing clients on a day-to-day basis. Delegates attending should have more than 12 months experience in the role. The course would also benefit Senior Controllers and Adminsitrators who are becoming involved with the Account Management function.

WHAT STUDENTS WILL LEARN:

The course will focus on the demands of the Account Manager’s role, how to approach Clients and how to balance service, income and security issues.

COURSE CONTENT:

The course overview is listed below or click here to download the course PDF

Role and responsibilities of Account Managers
Internal and external Customer care and service
Communication and influencing skills
Security versus service
Negotiation techniques for account management
Selling security

Client visits and reviews
Fraud overview
Personal action plans
Financial statements
The ABFA Standards Framework
A Client’s view of the ABFA Complaints Process
Anticipating potential complaints from Clients

ACCOMMODATION:

Accommodation for the evening of 10th October is automatically included in the price. If you require additional nights please contact the hotel directly.

Price:

Inc course material and meals where applicable.

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Documents

Document	Description	View/Download
ABFA Delegate Pack	Course Information
Location details	Directions to the venue