Complaints Process

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A more detailed Overview of this framework is available HERE

More detailed information on the Complaints Process
can be found HERE

The answers to some Frequently Asked Questions are available HERE

Minutes of the PSC meetings are avalable HERE

Complaints Process

An independent Complaints Process is available to the majority of clients of ABFA Members from 1 July 2013.

The Complaints Process is designed to be:

• Independent;

• Accessible;

• Focused; and;

• Effective.

The Complaints Process is managed by an independent specialist organisation, Ombudsman Services.

Further detail about the Complaints Process is available to download below. In addition to clients, the Complaints Process is also accessible to certain other parties and further information about eligibility is provided in the download below.

Please note, complaints have to be formally raised with the ABFA Member concerned before they can be considered through the independent Complaints Process.

If you have any enquires please contact: [email protected] or telephone 020 8334 0817

DOWNLOADS
Complaints Process
Complaints Process Map

ABFA CODE, PROFESSIONAL STANDARDS & COMPLAINTS FRAMEWORK

A new self-regulatory framework for the asset based finance industry
in the United Kingdom and the Republic of Ireland is in operation from 1 July 2013.

The framework comprises three key components:
• A revised ABFA Code and supporting Guidance;
• An independent Complaints Process; and
• A Professional Standards Council.

The framework demonstrates the standards that clients and prospective clients should expect from Members of the ABFA. It is a positive evolution for the industry and is a reflection of how important the industry is in supporting the UK and Irish economies.

Complaints Process

ABFA CODE, PROFESSIONAL STANDARDS & COMPLAINTS FRAMEWORK

A new self-regulatory framework for the asset based finance industry in the United Kingdom and the Republic of Ireland is in operation from 1 July 2013.

The framework comprises three key components: • A revised ABFA Code and supporting Guidance; • An independent Complaints Process; and • A Professional Standards Council.

The framework demonstrates the standards that clients and prospective clients should expect from Members of the ABFA. It is a positive evolution for the industry and is a reflection of how important the industry is in supporting the UK and Irish economies.

Complaints Process

A new self-regulatory framework for the asset based finance industry
in the United Kingdom and the Republic of Ireland is in operation from 1 July 2013.

The framework comprises three key components:
• A revised ABFA Code and supporting Guidance;
• An independent Complaints Process; and
• A Professional Standards Council.